FAQ's

Yes. We have a secure and confidential FTP site available to our clients.

                     NOTE: Do Not Send Any Audio or Video Files As Email Attachments

Let us know when you are ready to upload your files and we will provide you with login credentials. You can choose to use our Client Login located on the home page, or you can choose to transfer your files via an FTP Client such as FileZilla or Cyberduck.

Please contact us when the upload is complete so we know to access your folder and retrieve your material.

Virtually any audio or video files can be uploaded to your folder on our FTP Site. If you have a concern, call us to confirm the format of the file you wish to upload.

Yes, TruTranscripts can prepare time coded transcripts from time code and non time code sources. Here are a few things to keep in mind:

Time Code from an audible signal or LTC: 

           Keep time code signal on a separate channel on your audio file.
           Ex. Audio track on 1 – time code track on 2 or vice-versa.

           Time code range should be between -10 to +3 dB. Time codes should
          not be louder than the audio track.

Keep time code signal and audio volume consistent throughout your recording.
         A jittery or skipping signal can result in inconsistent codes.

We can read time code from BWF files or audio with embedded code or signal.

Upon completion of your transcripts, we will deliver them via email or other client-designated method to you in a Word document.

Yes.  We can work with fragmented files or several small files. Please know that files submitted in this manner may require additional time to download, adjust for continuity and prepare for transcribing.

It is always advised that you send copies and not original material as damage may occur during shipping and receiving or through wear and tear.  If you must send originals, please alert us that they are originals and know that we will exercise the utmost care with your original material.