Frequently Asked Technical Questions:

Does TruTranscripts have an FTP site that I can upload my files to?

Yes. We have a secure and confidential FTP site available to our clients. We will create a personal folder with a user name and password just for you. When you have your audio file(s) ready, just copy and paste or drag and drop them into your folder on our FTP site.

NOTE: Do Not Send Any Audio Files As Email Attachments

Okay, how do I proceed?

Let us know when you are ready to upload your files. We will send you an email with instructions, a link to the site, and your personal user name and password. Here’s an example of how to access our secure FTP server:

            Go to: ftp://trutranscripts.com

            A "log in box" appears asking for the user name and password

            Example:
            User name: test
            Password: client

After you enter your user name and password, select “Log On”. When the folder opens you’ll see an MS Word file with additional information we prepared for you. You’ll then drag or copy your file(s) into the open folder. Close out of the folder and let us know that your files have been uploaded.

What type of audio files can be uploaded?

MP3, WAV, WMA, MPG (MPEG), DSS (voice dictation) are some of the formats we have successfully worked with so far.

Can TruTranscripts work with Time Code Audio?

Yes, TruTranscripts can prepare time coded transcripts from time coded and non time code sources. Here are a few things to keep in mind:

            Keep time code signal on a separate channel on your MP3 audio file.
            Ex. Audio track on 1 – time code track on 2 or vice-versa.

           Time code range should be between -10 to +3 dB. Time codes should
           not be louder than the audio track.

Keep time code signal and audio volume consistent throughout your
recording. A jittery or skipping signal can result in inconsistent codes.

I work from a MAC, are there special instructions for MAC users?

Occasionally MAC users encounter obstacles uploading files. There are many FTP “Browsers” or “Clients” available to assist MAC users with the transition of FTP files. We can recommend a variety should you discover a problem upon uploading. We’ve always been able to support a MAC user who initially could not upload files. TruTranscripts will help you through it.

How do I get my transcripts back to me?

Upon completion of your transcripts, we will email the documents to you through our conversion and file transfer process in your supported software.

I have a 50 minute audio file that is broken into 10 small files. Can I send it this way?

Yes. We can work with fragmented files or several small files. Please know that files submitted in this manner require time to download, adjust for continuity and prepare for transcribing.

I only have originals tapes, should I send them?

TruTranscripts can work from virtually any analog or digital format including cassette tapes, CDs, DVDs. It is always advised that you send copies and not originals as damage may occur during shipping and receiving or through wear and tear. If you must send originals, please alert us that they are originals and know that we will exercise the utmost care with your material.

These are just some commonly asked technical questions regarding digital audio. If you need further information regarding digital or analog formats, please do not hesitate to contact us.

Phone us at 212-686-0088 ...............